Ep 71: How Universal Design Benefits Everyone with Tiffany Yu

 

Tiffany Yu is a remarkable disability advocate, author, and community builder who has dedicated her career to creating a more inclusive world. As the founder of Diversability, an organization celebrating its 15th anniversary, and author of the recently published book The Anti-Ableist Manifesto: Smashing Stereotypes, Forging Change, and Building a Disability-Inclusive World, Yu brings a unique perspective to disability advocacy and inclusion.

two women seated at a table working on a laptop; one woman is seated in a wheelchair

The Four Pillars of Yu's Advocacy Work

Yu's disability advocacy work centers around four key areas:

1. Social Health Through Community

Diversability, founded in 2009, acknowledges that social health is crucial to overall well-being. The organization focuses on building connections within the disability community, recognizing that social isolation often compounds the challenges faced by disabled individuals.

2. Education and Visibility

Drawing from Emily Ledao's philosophy that "to make the world more accessible, we need to make our disability experiences more accessible to the world," Yu openly shares her lived experiences while respecting that not everyone can or wants to do so.

3. Economic Empowerment

Leveraging her background in finance, Yu works to support disabled people's livelihoods. Since 2017, she has run a micro-grant program for disability projects, understanding that even small amounts can catalyze meaningful initiatives.

Consider the impact of even the smallest amount of change in each of these areas:

  • Despite comprising approximately 15% of the world's population, disability initiatives and disability advocacy only receive about 2% of philanthropic funding.

  • In addition, there are over 35 states in the US where it is still legal to pay disabled people below minimum wage. And, if you are dependent on disability benefits, there are caps on your income - enough to make it difficult to afford even a one-bedroom apartment anywhere in the United States.

  • If disabled people want to work (because there may be some in the community who don't desire to), many are overlooked or disqualified from employment opportunities in one way or another. Disabled people might not even receive a chance to interview because of assumptions others make about their talents, skills, and employment capabilities.

4. Civic Engagement

Yu emphasizes that advocacy can take many forms, from donations to protest participation. She has served on the San Francisco Mayor's Disability Council and currently advises LA28 Olympics and Paralympics.

Tiffany personally used her financial background to create an endowment fund for disability advocacy and inclusion. In the podcast, she shares, “…one of the things that I have appreciated about the structure of an endowment fund - and this is me getting a little nerdy with my finance hat on - is you only need to raise a certain amount in the beginning, and then, 5 percent gets distributed every year. And the rest, the other 95 percent, gets invested in the market, or in different investment funds. So that it can keep growing and then give back.”

person in wheelchair facing a long hallway

Breaking Down Barriers in Employment

One of the most significant challenges that Yu addresses in her advocacy is employment discrimination. A 2019 research report revealed that HR departments and hiring managers often hesitate to hire disabled candidates simply because they're unsure if the person can do the job.

This leads to preemptive disqualification without even having the chance to show that they can fulfill the job requirements.

Yu provides this example:

Many job descriptions might ask a candidate if they can lift 25 pounds, and for Yu, the answer is no. However, she is able to move a 35-pound box from one place to another utilizing using carts and other accommodations, which makes her fully capable of fulfilling that part of the job.

Too often, the application process itself isn’t accessible, and even when applicants do get an interview, the amount of bias that can occur often disqualifies very capable humans.

Yu points out how this creates a cycle of exclusion because they fall into an “assumption funnel,” in which the beliefs that others have are now funneled onto the person with the disability. In turn, this could then lead the disabled person to believe that they actually are not capable. 

Yu shares her personal experience with these challenges, particularly in writing her book. Initially believing she couldn't write 90,000 words with one hand (due to arm paralysis), she found the right solution for her through speech-to-text technology. Note: She specifically praises Otter.ai's capabilities!

Ultimately, that’s how her book, The Anti-Ableist Manifesto was born, and is available for purchase now.

An open laptop in an office with a headset resting on it

The "I Would Benefit From" Culture

Yu advocates for what she calls an "I would benefit from" culture in workplaces. Instead of focusing on limitations or disabilities, this approach emphasizes solutions and accommodations that benefit everyone.

The key to achieving this culture is: shifting perceptions of accommodations as special requests to instead viewing them as natural variations in how people work best.

Examples of "I Would Benefit From" Statements:

  • "I would benefit from having an agenda before meetings"

  • "I would benefit from flexible hours"

  • "I would benefit from knowing the purpose of meetings in advance"

  • "I would benefit from doing this over a phone call versus a video call"

  • "I would benefit from more frequent breaks throughout the day"

While corporate environments often rely on personality assessments like DISC or Myers-Briggs to understand work styles, Yu suggests that an "I would benefit from" framework could be more effective.

Unlike traditional assessments that categorize people, this approach focuses on practical needs rather than abstract personality traits. It also empowers employees to articulate their needs directly, which allows for more open and productive conversations in general.

Despite the benefits of this approach, many people often misunderstand the benefits for all employees, not just those with disabilities, because what benefits one benefits the whole.

This culture shift helps break down traditional barriers between "accommodation" and "preference."

For instance:

  • Someone might benefit from flexible hours due to chronic illness

  • Another person might benefit from the same flexibility due to being a night owl

  • A third might benefit because of childcare responsibilities 

The end result is the same: increased productivity and job satisfaction through flexible scheduling.

Yu suggests that organizations can begin implementing this culture by:

  1. Making it normal to discuss working preferences openly

  2. Including "I would benefit from" discussions in onboarding processes

  3. Regularly checking in with team members about their needs

  4. Creating systems that allow for multiple ways of working

  5. Focusing on outcomes rather than specific methods

This approach aligns with the broader principle of inclusive design, where multiple paths to success are not just allowed but encouraged.

The Curb-Cut Effect

The idea that design for disability benefits society at large is known as "the curb-cut effect."

Yu explains that this principle got its name from a radical act by wheelchair users in the Bay Area, who took it upon themselves to cut curbs into sidewalks to make them accessible. What started as an act of defiance became a universal design standard that benefits countless people beyond its original intended users.

The curb-cut effect demonstrates the widespread benefits of accessibility features, such as:

  • Parents pushing strollers

  • Delivery workers with hand trucks

  • Travelers with wheeled luggage

  • Cyclists and scooter users

  • Anyone moving heavy items

view of an apartment building from a covered garage with sloped driveway leading out

More Examples of the Curb-Cut Effect

Yu shares several other innovations that originated from accessibility needs but now benefit everyone:

  • Electric toothbrushes

  • Audiobooks

  • Wheeled luggage (which Yu notes wasn't introduced until airports became wheelchair accessible)

  • Text-to-speech technology

  • Closed captions

The curb-cut effect extends beyond physical modifications. When spaces become more accessible:

People with disabilities feel more welcomed into public spaces.

Visibility of the disability community increases.

Those who may be less open about their disabilities can access spaces without having to ask for accommodations.

The burden of constant self-advocacy is reduced.

Everyone benefits from more inclusive design.


Yu points out an important feedback loop: when spaces are inaccessible, people with disabilities may opt out of attempting to access them.

This invisibility then leads to continued inaccessibility because "people forget we exist." Breaking this cycle through universal design helps create a more inclusive society for everyone.

"When we prioritize access," Yu explains, "it means that we're invited into the space so that we can be visible. And at the same time, it makes it so that people who may not feel as open about sharing things related to their disability don't have to. Because they can show up to the space and not have to ask or advocate for access."

Tiffany discusses the fact that inclusive design, which allows everyone to participate regardless of their needs, benefits society as a whole, and it doesn’t have negative effects. Therefore, it shouldn’t be something we hesitate to act on.

And in this day and age, it’s incredibly easy to make media more accessible. Yu's own book exemplifies this, being available in print, audio, and ebook formats.

Even in creating community, Yu emphasizes multiple design variations, such as:

  • In-person events for those who thrive on face-to-face interaction

  • Online communities for those who prefer digital connection

  • Scheduled one-on-one time for those who need more structure

  • Flexible engagement options for those dealing with varying energy levels or social comfort

This inclusive design approach demonstrates that there's rarely just one "right way" to accomplish a goal. By focusing on the desired outcome while remaining flexible about the method, organizations and individuals can create more accessible and inclusive environments for everyone.

Beyond Compliance: Changing Hearts and Minds

While the Americans with Disabilities Act (1990) provides legal protection, true inclusion requires more than just policy changes.

Yu notes that despite the ADA, unemployment rates for disabled individuals remain twice that of their non-disabled peers. The missing piece, she argues, is changing fundamental attitudes about disability.

Yu's book addresses this by including reflection questions at the end of each chapter, encouraging readers to examine their own biases and assumptions. As she states, "I refuse to believe that a billion of us are bad or broken or need to be fixed."

A person holding an open book, reading Braille with fingertips on the page

Building Community and Creating Change

The power of community stands at the heart of Yu's work.

She emphasizes that isolation often serves to maintain existing power structures, while community building can create meaningful change. Through Diversability and her other initiatives, Yu demonstrates how bringing people together can transform individual challenges into collective strength.

Yu's approach to advocacy is multifaceted, combining data-driven business cases (such as the $13 trillion global disability market) with personal storytelling and community building. Her work reminds us that creating an inclusive world benefits everyone, and that change happens through both policy reform and personal transformation.

As we continue to work toward a more inclusive society, Yu's message resonates clearly:

Disability is not a weakness to be overcome but a natural part of human diversity that deserves recognition, respect, and equal access to all aspects of life.


 

Listen to Tiffany’s interview with me, Destiny, on Episode 71 of The Chronic Illness Therapist Podcast. 


Tiffany Yu headshot photo

Tiffany Yu is the CEO & Founder of Diversability, a 3x TEDx speaker, and the author of The Anti-Ableist Manifesto: Smashing Stereotypes, Forging Change, and Building a Disability-Inclusive World. She started her career at Goldman Sachs before becoming a speaker and writer on disability. At the age of 9, Tiffany became disabled as a result of a car accident that also took the life of her father. Learn more about Tiffany’s work here.


Meet Destiny - The host of The Chronic Illness Therapist Podcast and a licensed mental health therapist in the states of Georgia and Florida. Destiny offers traditional 50-minute therapy sessions as well as therapy intensives and monthly online workshops for the chronic illness community.

Destiny Davis, LPC CRC, is solely responsible for the content of this document. The views expressed herein may or may not necessarily reflect the opinions of Tiffany Wu.

Destiny Davis (formerly Winters)

Destiny is a Licensed Professional Counselor and chronic illness educator.

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